In an interview with globalFACT, H-E-B Vice President of Design, Paul Anderson, explains why technician training in the U.S. does not adequately prepare technicians to overcome challenges in the field.
SMITH: Where do most technicians receive their training?
ANDERSON: For many technicians, training is done on-the-job, shadowing more experienced technicians. New technicians are given little exposure to how or why a system functions the way it does; instead, they’re trained in the field on how to diagnose and fix specific problems…
When they are called upon to solve an unfamiliar problem, they are forced to reach out to other technicians for help. This causes delays in servicing that impact store operators. I believe technicians want to do a good job, but the industry is not equipping them to be successful.
Read the full interview, “Talking Training: An Interview with Paul Anderson, Design and Engineering Executive” in Supermarket News.